Returns Policy
We want you to be delighted with your books. This page explains when and how you can return an order, and what to expect. If anything is unclear, please contact us and we will be glad to help.
About our books
Our books are genuine vintage and decorative items, hand selected for display. Because stock naturally varies, the exact titles you receive may differ from those shown in photographs, while always matching the same style, colour and standard. This individual character is part of their charm and is not considered a fault.
Many of our selections are hand picked or colour matched specially for your project. Where a selection has been made to your specification, different return rules may apply, as explained below.
Bespoke and made-to-order selections
Bespoke, colour-matched and made-to-order selections are curated specially for you. Because they are prepared to your specification, they may be exempt from the standard change-of-mind cancellation right and cannot be returned simply because you have changed your mind.
[CONFIRM: Laurence to confirm which orders are genuinely made-to-order and are therefore treated as non-returnable for change of mind. This does not affect your rights if the goods are faulty, damaged or not as described, which always apply, see below.]
If you change your mind
For standard, non-bespoke orders bought online, you have the right to cancel within 14 days of receiving your books, in line with the UK Consumer Contracts Regulations. To cancel, contact us within that period using the details below. You then have a further 14 days to return the books to us.
Returned books must be in their original condition. Once we receive them and check their condition, we will refund the price you paid. [CONFIRM: whether the customer or The Book Stylists pays return postage for change-of-mind returns.]
If there is a problem with your order
Your legal rights under the Consumer Rights Act always apply and are not affected by anything above. If your order arrives damaged, faulty, or is not as described, please contact us within 14 days of delivery and we will put it right, whether by replacing the books or refunding you. This applies to bespoke orders too.
Where possible, please keep any packaging and send us a photograph of the problem, as it helps us resolve things quickly.
How to start a return
Get in touch
Contact us by phone or email within the relevant time period, quoting your order details.
We confirm
We will confirm your return and give you the return address and any instructions.
Return and refund
Send the books back in their original condition. Once received and checked, we process your refund.
Phone: [phone number]
Email: [email address]
Return address: [return postal address]
Refunds
Refunds are made to your original payment method, normally through PayPal, once we have received and checked the returned books. We aim to process refunds within 14 days of receiving your return. Delivery charges are refunded in line with your legal rights where applicable.
This policy sits alongside our delivery terms: we offer free UK delivery on all orders, with international delivery available on request. Nothing in this policy affects your statutory rights.
Need to Return Something?
Get in touch and we will guide you through it. We are always happy to help put things right.